page nine ltd

webmasters

home | © 2010
www.page-nine.com

SLA

Service element Delivery time
Simple text updates   1 working days / page
Major text updates   2 working days / page
Download file updates   1 working days / file
Simple graphic creation   2 working days / batch
Simple graphic formatting   2 working days / file
Simple graphic sourcing   per request basis
Form development   4 working days / form
Simple code updates   2 working days / page
Broken link corrections   1 working day
Webmaster response   4 hours
Media 1-5 sec effect update   3 working days
Media 5-20 sec update   5 working days
Media 20+ sec update   10 working days
Search Engine registration   monthly registration
Metatag updates   1 working day / page
Ad banner creation   2 working days
Structural site change   per request basis
Microsite Development   per request basis
Splash Screen (static)   2 working days
Splash Screen (animated)   4 working days
Format + upload 1-15 Images   2 working days
Format + upload 15-50 Images   5 working days

All timings assume a working day to be 9am to 5pm weekdays excluding UK Bank Holidays.

Not included:
Web site branding, sub-branding development. Projects such as back office integration, additional functionality or extended site capabilities, new site creation, creation of new Flash movies. These will be treated as projects and will be quoted on a per project basis.